I shape decision environments in fintech and write about what happens when we stop thinking for ourselves.
Thirty seconds, a refrigerator, and why visible parts feel like knowledge you own.
Fake news triggers a fact-check. Sham understanding triggers nothing. That's exactly what makes it invisible.
One question, thirty seconds — and why an imagined listener always nods and a real one doesn't.
Warum «frictionless» das falsche Ziel ist und warum mehr Reibung trotzdem nicht die Antwort ist.
What I built, and what I didn't understand — ten years in fintech, a study out of Yale, and a finding I can't shake.
I shape decision environments in fintech and write about what happens when we stop thinking for ourselves.
Currently Lead Product Design & UX at Migros Bank. Strategy, compliance and user behavior have to align before the first sketch goes down.
What runs smoothly doesn’t get questioned. In critical moments — money, credit, long-term decisions — friction isn’t a bug. It’s a safeguard.
I write about UX, behavioral economics and what happens to our thinking when machines do the explaining. My book The Illusion of Understanding is coming in 2026.
For talks, consulting, or mentoring, reach me via mail or LinkedIn